Terms of service

Terms of Service: Adheezy

This agreement applies as between you, the User of this Web Site and Henagon Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

Important information:

  • Our company name is Henagon Ltd (we trade as Adheezy at www.adheezy.com).

  • Our registered office is Unit 1 Satellite Business Park, Blackswarth Road, Bristol, BS5 8GU.

  • Our VAT registration number is 944 6766 79.

  • Our company registration number is 6082962. Registered in England and Wales.

     

  • Any reference in these terms and conditions to “we” or “us” refers to Henagon Limited.

     

  • Any reference in these terms and conditions to “you” or “your” or “yours” refers to the Customer.

     

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

 

  • “Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;

     

  • “Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;

     

  • “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

     

  • “Goods” means any products that Henagon Ltd advertises and / or makes available for sale through this Web Site;

  • “Company” means Henagon Ltd (trading as Adheezy), Unit 1 Satellite Business Park, Blackswarth Road, Bristol, BS5 8GU;

  • “Adheezy” means Henagon Ltd (trading as Adheezy);

  • “Henagon Ltd” means Henagon Ltd (trading as Adheezy);

  • “Service” means collectively any online facilities, tools, services or information that Henagon Ltd makes available through the Web Site either now or in the future;

     

  • “Payment Information” means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

     

  • “Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;

     

  • “Premises” Means our place(s) of business located at Unit 1 Satellite Business Park, Blackswarth Road, Bristol, BS5 8GU;

     

  • “System” means any online communications infrastructure that Henagon Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

  • “User” / “Users” means any third party that accesses the Web Site and is not employed by Henagon Ltd and acting in the course of their employment; and

  • “Web Site” means the website that you are currently using (www.adheezy.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Acceptance of Orders

2.1 These Terms and Conditions shall apply to all orders received by Henagon Ltd (the Company) from a customer (the Customer) for supply of goods (the Goods) in the United Kingdom. No other conditions whether or not inconsistent with these Terms and Conditions shall apply. 2.2 Each order for Goods will be deemed to be an offer by the Customer to purchase the Goods upon these Terms and Conditions (the Order). A contract shall not be formed until either the Order is acknowledged via email by the Company or the Goods are despatched whichever is earlier (the Contract). 2.3 All Contracts are subject to these Terms and Conditions. No variation of these Terms and Conditions will be accepted by the Company unless previously agreed in writing. The Company reserves the right to refuse any Order without providing a reason. 2.4 Goods are subject to availability, in the event that the Company is unable to supply the Goods, the Customer will be informed as soon as possible. An alternative will be offered or a full refund will be given where the Company has already received payment for those Goods.

 

3. Customer's Authority

3.1 Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these Terms and Conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in the Goods, whether in whole or part.

 

4. International Customers

4.1 If Goods are being ordered from outside Henagon Ltd’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Henagon Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Henagon Ltd cannot guarantee that the packaging of your Goods will be free of signs of tampering.

 

5. Goods, Pricing and Availability

5.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Henagon Ltd correspond to the actual Goods, Henagon Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 5.2 Henagon Ltd does not represent or warrant that Goods will be available. Stock level indications are not provided on the Web Site. 5.3 Henagon Ltd endeavours to ensure that all pricing information on the Web Site is correct at the time of going online. Henagon Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary. Errors and omissions are excepted and the Company is not obliged to supply Goods at the incorrect price. In the unlikely event of a pricing error where an incorrect price is mistakenly advertised, Henagon Ltd will contact the Customer to provide the correct price and offer the option of cancelling the order or confirming your order at the correct price. 5.4 All prices on the Web Site include VAT (where applicable) at the current rates, unless otherwise stated. We reserve the right to express the price exclusive of VAT, but we will show VAT in the total price you pay. Henagon Ltd’s VAT number is 944 6766 79. 5.5 The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk. If you intend to place an order for a large number of items, we recommend you place a smaller sample order first. 5.6 We are not always able to reproduce colours exactly on Goods which are personalised or made to order using a customer’s photograph or a customer’s choice of colour. We are not always able to reproduce colours exactly when printed on personalised Goods by using CMYK, RGB or Pantone values – there may be a colour difference. Alignment and positioning of artwork cannot be guaranteed but we will endeavour to position all artwork to achieve the best results we can. We cannot guarantee that colour, position and alignment of artwork will be the same on any two items ordered. 5.7 Where a design service is offered by us we will endeavour to meet your design requests and requirements but reserve the right to reasonably disregard a requirement without notice if we are unable to meet the requirement or if we feel the requirement is unreasonable. 5.8 Where a preview of your product or design is supplied to you this may not represent the actual finished product and we accept no liability for any differences. 5.9 Where we are required to edit a photograph (for example, to crop a face from a photo), we reserve the right to remove any part of the photo in order to ensure the image fits into the design as best as possible. This might mean, for example, that we have to shorten the subject's hair or resize their head to fit the design and/or product. 5.10 In using our image/photo upload facility, or by supplying an image/photo with your order, you agree not to upload, send or print any images that will cause distress or offence to any person. It is your responsibility to ensure that the appropriate express permission for any images you use in connection with your order has been granted by the owner of all images you supply to Henagon Ltd. Henagon Limited reserve the right to refuse any order that might cause offence or distress (in such a case we will refund your payment for the order). Henagon Limited will not be responsible for any copyright infringement by the customer. In using our image/photo upload facility, or by supplying an image/photo with your order, you agree to allowing Henagon Ltd use the image as necessary to fulfill the order.

 

6. Payment

6.1 The Company may at its sole discretion agree to set up a Customer on a credit account. Standard method of payment for credit accounts is by direct debit and such Customers should set up a direct debit payment arrangement with the Company. Credit accounts have net monthly payment terms i.e. full payment of invoice is due on the last day of the month following month of invoice. The Company may, at its sole discretion, accept payments by debit card, credit card, cheque, PayPal or BACS. 6.2 All other accounts including prepayment accounts and all other purchases require payment at time of order placement. The Company may, at its sole discretion, accept payments by credit, debit card, cheque, PayPal or BACS. 6.3 If any sum payable is not paid when due for example, by failure of the direct debit payment, that sum will bear interest from the due date until payment is made in full at 4% above Santander UK PLC Bank base rate in force from time to time and the Company will be entitled to suspend delivery of subsequent Orders and any agreed discounts until the outstanding amount has been received.

 

7. Dispatch and Delivery

7.1 We will deliver the Goods ordered by the Customer to the address which the Customer provided for delivery at the time of your order. We are not liable for any loss as a result of an incorrect address supplied by the Customer. 7.2 Any orders that are not to main land UK may incur additional costs. These will be advised to the Customer prior to the Order being despatched. 7.3 We make every effort to dispatch and deliver goods within the timescales we specify. The Company will not have any liability to the Customer for direct, indirect or consequential loss howsoever caused (including as a result of negligence) by any delay or failure in delivery or dispatch. This includes delays outside of our control, such as courier delays, delays caused by bad weather and other delays caused by anything outside of our control. 7.4 The timescales we quote for dispatch, production or packing are a guideline estimate and are not guaranteed unless otherwise stated. Timescales will start from the day after we receive payment for your order and suitable artwork or photographs from you where applicable (excluding bank holidays and weekends). 7.5 The timescales we quote for delivery are also a guideline and are not guaranteed unless otherwise stated and can vary according to the delivery service provider chosen by the Customer. 7.6 We offer different shipping methods to allow our customers to choose the most suitable for them. We reserve the right to change the shipping methods we offer at any time without notice. All shipping methods are subject to availability. 7.7 Henagon Ltd will notify you by way of email when your goods are to be dispatched to you. 7.8 If you have chosen a Royal Mail service as your delivery method and you have not received your order as expected, you must check with your local Royal Mail delivery office even if you have not received notification from your postman that they are holding mail for you. 7.9 Undelivered and Returned Goods: In the event that your order is returned to us as undelivered by the Carrier (e.g., due to an incorrect address provided or failure to collect), we will notify you via the email address provided at checkout.

 

  • 7.9.1 Retention Period: We will hold printed to order Goods for a maximum of 40 days from the date we receive the return. We will offer to resend the Goods, and this could be subject to payment of a secondary delivery fee and a reasonable handling charge.

  • 7.9.2 Final Notice: If we do not receive instructions from you within the initial 40-day period, we will issue a final notice giving you a further 10 days to claim the Goods.

  • 7.9.3 Disposal: Due to the personalised nature of our products, these items have no resale value. If the Goods remain unclaimed after the 50-day cumulative period, we reserve the right to dispose of the Goods without further notice.

  • 7.9.4 Refunds: No refunds will be issued for Goods disposed of under this clause, as the items were manufactured to your unique specifications. 7.10 In the event your order does not arrive within the estimated timescales presented to you at the time of your order we can not issue a refund or replacement until 10 working days has passed since the date of dispatch (20 working days for EU, 25 working days for other international orders). 7.11 Notwithstanding 7.10, if you do not receive the Goods ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at enquiries@adheezy.com within 40 days of the date on which you ordered the Products to inform us of the problem. 7.12 If you purchased a shipping method with a guaranteed delivery date and your order does not arrive within the guaranteed timescale offered to you at the time of your order, we will refund the cost of your postage but will not be liable for any further costs.

     

8. Cancellation

8.1 For many items, you have the legal right to cancel an order within 7 working days of receiving the goods. However, this does not apply to items which have been made to order or personalised for you. Goods which have been made to order cannot be refunded, returned or exchanged. 8.2 We cannot cancel an order once an item has been sent to production to be printed, personalised or made. 8.3 Order cancellations must be made by email to sales@adheezy.com quoting your order number before we have dispatched the goods to you. 8.4 Where goods have already been dispatched to you, the goods must be returned in accordance with our Returns and Exchange procedure below. 8.5 Henagon Ltd reserves the right to cancel your order at any time and issue a full refund, for any reason. 8.6 The provisions of this clause do not affect your statutory rights.

 

9. Returns Policy

9.1 If you are not completely satisfied with the Goods you have received, return them to us within 14 days of receiving the Goods (or 30 days if the Goods are faulty). If the Goods are returned to us within 14 days (or 30 days if the Goods are faulty) we will issue a full refund including postage and packaging, or an exchange. The costs of returning the Goods to us shall be borne by you. 9.2 You are responsible for the Goods until they reach us. We recommend you use a reputable carrier who fully insures you for the full value of the Goods as we cannot be held responsible for lost or damaged Goods. 9.3 Your right to return Goods to us will not apply in the following circumstances:

 

  • a) Any product which has been made to order, personalised or customised for you specifically.

  • b) Where the Goods have not been returned in their original condition or with their original packaging.

  • c) If you have made a spelling mistake and your order has been sent to production.

  • d) If the colours of a printed item do not match an original file, photo or colour value supplied by you.

  • e) Where an item has been personalised with a photograph and the photograph was not of suitable quality. 9.4 If you return an item due to an error on our part, or because the item is faulty, damaged or defective, we will replace the item (if possible) or refund the full value of the item. We will refund your postage costs if a postage receipt is provided. 9.5 We cannot accept any liability for any loss or inconvenience caused by Goods which are damaged in transit.

     

10. Retention of Title

10.1 All goods supplied by the Company to the Customer shall remain the property of the Company until such time as the Company has received payment in full for the Goods and of all other moneys due to the Company from the Customer. 10.2 Until such time as title of the Goods shall pass to the Customer in accordance with the foregoing provision, the Company shall be entitled at any time to repossess the Goods.

 

11. Warranty and Warranty Period

11.1 Goods are supplied according to the descriptions and specifications given in the relevant websites, catalogues or marketing materials of the Company. Unless otherwise advised to the Customer on acceptance of the Order the Company gives no warranty other than that offered by the manufacturers of the Goods. 11.2 In the event that an item is defective within the meaning of the Sale of Goods Act 1979 (as amended from time to time) the Company reserves the right, at its absolute discretion, to replace or repair the Goods as an alternative to refunding the purchase price. 11.7 Except as set out in this condition 11, the Company hereby excludes to the fullest extent permissible in law, all conditions, warranties and stipulations, express or implied.

 

12. Registration

12.1 To register at www.adheezy.com you must be over 18 years of age. 12.2 In order to purchase Goods on this Web Site you are required to create an Account. By continuing to use this Web Site you represent and warrant that all information you submit is accurate and truthful. 12.4 It is recommended that you do not share your Account details, particularly your username and password. Henagon Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.

 

13. Privacy

13.1 Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.

14. Disclaimers

14.1 Henagon Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. 14.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions.

 

15. Changes to the Service and these Terms and Conditions

15.1 Henagon Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes.

16. Availability of the Web Site

16.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. 16.2 Henagon Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes.

17. Intellectual Property

17.1 All Content included on the Web Site, unless uploaded by Users, is the property of Henagon Ltd, our affiliates or other relevant third parties. 17.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless given express written permission to do so by Henagon Ltd.

18. Links to Other Web Sites

18.1 This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Henagon Ltd or that of our affiliates. We assume no responsibility for the content of such web sites.

 

19. Links to this Web Site

19.1 Those wishing to place a link to this Web Site on other sites may do so. You shall not create a frame or browser or border environment around our website. You must not imply an endorsement of any products other than our own.

20. Offers, Promotions and Discounts

20.1 Henagon Ltd reserves the right to withdraw any offer, promotion, discount or discount code at any time. 20.2 Discount codes distributed by Henagon Ltd exclude postage and packaging unless otherwise stated. 20.3 Discount codes apply to the base product price only and exclude options offered with the product.

 

21. Competitions

21.1 These terms and conditions together with any specific rules set out in Competition Notices are the Competition Rules and apply to competitions featuring on any Henagon Ltd Internet site. 21.3 Henagon Ltd reserves the right to cancel or amend Competitions or the Rules without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law.

22. Limitation of Liability

22.1 To the maximum extent permitted by law, Henagon Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site. 22.2 Nothing in these Terms and Conditions excludes or restricts Henagon Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Henagon Ltd.

23. No Waiver

23.1 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

24. Previous Terms and Conditions

24.1 In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

25. Law and Jurisdiction

25.1 These terms and conditions and the relationship between you and Henagon Ltd shall be governed by and construed in accordance with the Law of England and Wales and Henagon Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.