Refund policy

Return & Refund Policy

Because all products at Adheezy are custom-printed and made to order specifically for you, we do not offer returns, refunds, or exchanges for change of mind or customer error.

Once an order is placed and enters our production cycle, it is unique to you and has no resale value.

1. Custom & Made-to-Order Goods

In accordance with UK Consumer Contracts Regulations, the standard "14-day cooling-off period" and right to cancel do not apply to goods that are made to the consumer’s specifications or are clearly personalised.

We cannot offer refunds or replacements if:

  • You changed your mind after the order was sent to production.

  • You made a spelling or typographical error in your design.

  • You uploaded a low-resolution or poor-quality image.

  • You selected the wrong size, material, or quantity.

  • You are unhappy with the colour match (please see our Terms of Service regarding screen-to-print colour variations).

2. Faulty or Damaged Items

We want you to love your stickers. If there is a genuine manufacturing defect or if the items were damaged during transit, we will make it right.

  • Reporting an Issue: You must notify us within 14 days of receiving your order. Please email hello@adheezy.com with your order number and clear photos of the fault or damage.

  • Our Resolution: If the item is confirmed as faulty or damaged, we will provide a free replacement of the original order. We do not typically offer refunds for faulty custom goods unless a replacement is not possible.

  • Return of Faulty Goods: In some cases, we may ask you to return the faulty items for inspection. If we request a return, we will provide a prepaid label or refund your postage costs.

3. Cancellations

Orders are often sent to our production queue immediately. If you wish to cancel an order, you must email us at hello@adheezy.com as soon as possible.

  • If production has not yet started, we will issue a full refund.

  • If production has already started, the order can no longer be cancelled or refunded.

4. Undelivered Orders

If your order is returned to us by the carrier (Amazon Shipping) due to an incorrect address provided at checkout, we cannot offer a refund. We can reship the item to you, but a secondary delivery fee may apply.